Dispute resolution

Outbound Dispute Settlement:

In the event of a dispute between a consumer and a trader, the consumer may file a complaint with the Court of Honor of the Croatian Chamber of Commerce or a conciliation proposal at the Settlement Centers.
The proceedings before the courts of honor referred to in paragraph 1 of this Article shall be conducted in accordance with the Rules of Court of Honor at the Croatian Chamber of Commerce and the Rules of Court of Honor at the Croatian Chamber of Trades and Crafts, which prescribes that members of the councils of these courts, apart from independent legal experts and traders' representatives, .

The adjudication before the conciliation centers referred to in paragraph 1 of this Article shall be conducted in accordance with the provisions of the Law on Mediation, and in accordance with the Rules on the Settlement of the Settlement Center referred to in paragraph 1 of this Article.
The Croatian Chamber of Economy and the Croatian Chamber of Trades and Crafts, with the consent of the minister responsible for consumer protection, shall make decisions on costs in proceedings before the Court of Honor of the Croatian Chamber of Commerce and the Court of Honor of the Croatian Chamber of Trades and Crafts.

Online dispute resolution:

The resolution of disputes arising out of the purchase via the Internet is possible through the authorized body of the European Commission for Dispute Resolution (ODR) through the following link: ec.europa.eu/consumers/odr.

This means that the problem of online shopping within the EU (defective product, inability to substitute products, etc.) can be filed in the above link in a quick and easy way in the 23 official EU languages.

We will endeavor to settle all possible disputes by peaceful means and by agreement, and in case of dispute the court in Zagreb is competent